ZenRun Privacy Policy 

Your Privacy Matters to Us 

At ZenRun Club/Coach, we understand that your privacy and the security of your personal information are extremely important. This Privacy Policy outlines how we collect, use, and protect your personal data, as well as your rights regarding any information we hold about you.

By using our website, joining ZenRun Club/Coach, purchasing a membership, or engaging with us through any other means (e.g., email, social media, or customer support), you agree to the terms outlined in this policy. If you do not agree with any part of this policy, please do not use our services.

For any privacy-related questions, please contact us via our support/contact form on the ZenRun website or email us at hello@zenrun.club.

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What Data We Collect 

We collect different types of personal data to enhance your experience with ZenRun Club/Coach. This data includes:

1. Communication Data This includes any messages or inquiries you send via:
•Our website’s contact form
•Email, text, or social media (Facebook, Instagram, etc.)
•Community discussions within ZenRun Club

2. Customer Data Collected when you purchase a membership or product, including:
•Name, email, and contact details
•Billing and payment information (processed securely via Stripe/PayPal)
•Purchase history and preferences

3. User Data This includes information about how you use our website, membership platform, and any content you interact with, such as:
•Guided runs, challenges, and breathing exercises accessed
•Posts or comments shared within the ZenRun community
•Course progress and engagement levels

4. Technical Data We collect analytics to improve our website and user experience, including:
•IP address, browser type, and operating system
•Website visit duration, pages viewed, and navigation behaviour
•Traffic source (e.g., referral from Facebook, Google, etc.)

5. Marketing Data If you sign up for our newsletter, offers, or promotions, we collect:
•Preferences for receiving marketing communications
•Engagement data (e.g., email opens, clicks)

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How We Use Your Data 

We only use your personal data when legally permitted and for the following purposes:

✅ To provide our services – Granting access to ZenRun Club/Coach, guided runs, challenges, and resources.
✅ To process payments – Ensuring secure transactions through trusted payment providers.
✅ To improve user experience – Analysing usage data to enhance content, challenges, and offerings.
✅ To communicate with you – Sending support emails, membership updates, and helpful running tips.
✅ To market ZenRun Club/Coach – Sharing occasional promotions, community updates, and running-related insights (only if you opt in).
 ✅ To ensure security – Protecting your account and maintaining website integrity.

We never sell or rent your personal information.

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Cookies & Tracking Technologies 

Like most websites, we use cookies and tracking technologies to improve functionality and personalise your experience. You can manage cookie preferences via your browser settings.

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Third-Party Services & Data Sharing 

We only share necessary data with trusted third parties to enhance your ZenRun experience, including:

🔹 Payment Processors (Stripe, PayPal) – Securely handle transactions.
🔹 Email Marketing (ConvertKit, Zenler) – Deliver updates and newsletters.
🔹 Website Analytics (Google Analytics, Facebook Pixel) – Improve performance and ads.
🔹 Hosting & Membership Platform (Zenler) – Store and manage course content.

These third parties adhere to strict privacy policies and do not use your data for their own marketing.

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Data Security & Retention 

We implement strong security measures to prevent unauthorised access, loss, or misuse of your data. Your personal data is retained only for as long as necessary to:

✔ Fulfill your membership and services
✔ Meet legal, accounting, or regulatory requirements
✔ Maintain historical purchase and activity records Once data is no longer needed, it is securely deleted or anonymised.

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Your Privacy Rights 

You have full control over your personal data, including the right to:
•Access the data we hold about you
•Update or correct inaccurate information
•Request deletion of your data (except where legally required to retain it)
•Opt out of marketing emails at any time (unsubscribe link in emails)

To exercise any of these rights, please contact us via our support/contact form or email hello@zenrun.club.

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Changes to This Policy 

We may update this policy from time to time to reflect changes in our services or legal obligations. The latest version will always be available on the ZenRun website.

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Contact Us 

For any privacy-related concerns, contact us via: 📩 hello@zenrun.club 🌐 https://www.zenrun.app/contact 

We’re committed to protecting your privacy while helping you enjoy a stress-free, lifelong running journey with ZenRun Club/Coach! 🚀